A

Adapt Catalyst

The person responsible for driving the use of the adapt platform within the organisation.

ATA

Adapt Team Assessment

B

Bounding Box

Identifying potential future growth by understanding your current market and offering.

Bullseye

Being clear on what you are passionate about, what are you good at, what can you be paid for and what the customer needs.

C

Cultural Leadership

A framework for leaders to manage and nurture the organisation’s culture.

Customer Stories

The different customer roles that will influence the decision to do business with them. There is always more than just the obvious decision-maker, and often they may not even be dealing with the final decision maker. Once you have identified the various roles, flesh out what the customer story is for each role. What are the needs unique to that role that they need to satisfy?

CVT

Career Valuation Tool

D

DiSC

A personality profiling tool which focuses on eight different priorities, based on the answers given by individuals in an online assessment.

E

Economic Engine

Describes the products and services which you take to market.

F

Financial Security

The financial viability of an organisation. While we are not financial advisors, we work with customers to determine what the critical numbers for their business are and how these relate to the rest of the organisation system.

Four Zone Framework

The four zones covered in Design your Resilient Business – leadership and culture, economic engine, financial security and organisation design.

H

Healthy Culture

A conscious focus on the leadership, people and culture of an organisation.

I

Inputs into the System

Collecting data recorded from key findings across the four zones, using it to set strategy and objectives and putting it into the adapt platform.

K

Key Functions – Purpose

Why is it important to have these accountabilities and processes in place within your area of business.

Key Functions – Teams

The group of people who come together to achieve a common goal.

Key Organisation Functions

The key functions of how the business runs and where the accountabilities lie.

M

Market Description

Who is the market you are targeting? This description could include business type, business to business or business to consumer, industry, size or geography. What are the characteristics of your customers and what do they need?

O

Objectives and Key Results

Objectives are organisation goals. Key results are the outcomes you want to achieve from those objectives.

Offering – Commercial Model

This is the commercial interaction with your customer. In what way do they pay for the goods and services you offer.

Offering – Point of Difference

What makes you different from your competitors. Identify why your customers choose you and not them.

Organisation Design

The capturing of your organisation workflow. The ‘organisation memory’.

P

Point of Difference

What makes your organisation stand out from the crowd.

R

Resilient Business Goals

Your 3-5 year goals across the business.

S

Succession Thinking

 The process of handover and getting the leaders to consider how the business will stand when they are no longer involved.

Systems Thinking

A holistic view recognising how those things regarded as ‘systems’ influence one another within a complete entity or larger system.

S

Task Maps

A way of discovering, communicating and improving how the business operates.

V

Values Audit

Designed to be used as a ‘check-in’ on whether people understand and are aligned to the organisation’s values.

Value Stream Flow

Describes how a business delivers value to its customers.

Value Stream – Purpose

Your purpose is the heart of your organisation. The WHY of your existence, and why it matters. Be sure to make the distinction between WHAT you do and WHY you do it. The Purpose is designed to guide your organisation and your decision making.